Play Smart, Play Safe
Responsible Gaming at 09bdt

At 09bdt, responsible gaming means giving every player the information, tools, and support they need to keep their gambling activity within healthy boundaries. We serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we understand that the cultural and financial context of our players makes responsible gaming support especially important.

Our platform is designed for entertainment. The house edge on every game is clearly disclosed, and we never misrepresent the odds or create false impressions about the likelihood of winning. We do not use manipulative design patterns — sometimes called "dark patterns" — to pressure players into depositing more than they intend, continuing sessions beyond their planned duration, or chasing losses. We actively discourage those behaviours through our toolset.

09bdt's internal team monitors account activity for indicators of problem gambling, including sudden increases in deposit frequency, repeated requests to increase deposit limits, and patterns of loss-chasing behaviour. Where these indicators are identified, our team may reach out proactively to offer guidance and to remind players of the responsible gaming tools available to them.

We treat all responsible gaming enquiries with strict confidentiality. Discussions about problem gambling, self-exclusion requests, and limit adjustments are handled by a dedicated team separate from our general customer support, and that information is never used commercially. If you are concerned about your own play or someone else's, please reach out — there is no judgment here.

Age verification is a mandatory step in the 09bdt account registration process. All new accounts require confirmation that the applicant is at least 18 years of age. In addition, 09bdt conducts Know Your Customer (KYC) checks — including document verification — before processing withdrawal requests. Acceptable identification documents include the National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate accompanied by a government-issued photo ID.

If we have any reasonable grounds to suspect that an account is being operated by a person under the age of 18, we will immediately suspend that account pending investigation. If the suspicion is confirmed, the account will be permanently closed and all funds deposited will be returned to the originating payment method (bKash, Nagad, Rocket, or bank account, as applicable), less any winnings generated — which are not paid out to underage players under any circumstances.

We strongly encourage parents and guardians in Bangladesh to make use of parental control software to restrict access to online gambling platforms on shared or family devices. Free parental control tools are widely available and can help prevent underage individuals from accessing 09bdt and similar platforms. If you believe a minor has accessed 09bdt using your credentials or payment details, contact our support team immediately at [email protected].

One of the most effective ways to keep your gambling within budget is to set a deposit limit before you start playing. 09bdt allows all registered players to set personal deposit limits in Bangladeshi Taka (৳ BDT) at three different time scales:

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, and bank transfer) within any rolling 24-hour period.
• Weekly Deposit Limit: The maximum total amount you can deposit within any rolling 7-day period, measured from the time the limit was first set.
• Monthly Deposit Limit: The maximum total amount you can deposit within any rolling 30-day period.

Deposit limits can be set or adjusted at any time via Account Settings → Responsible Gaming → Deposit Limits. The following rules govern how limits work:

• Reducing a limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the lower limit applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 24-hour cooling-off period. The increased limit does not become active until 24 hours have elapsed from the time of the request. This delay is intentional — it gives you time to reconsider the decision.
• Removing a limit entirely is treated the same as an increase and requires the same 24-hour waiting period.
• If your deposit limit is reached during a session, further deposits will be declined until the limit period resets. You will receive an in-platform notification explaining why your deposit was declined and when the limit will next reset.

We recommend all players set a deposit limit at the start of their 09bdt account, even if it is set relatively high. Having a limit in place creates a conscious ceiling on spending and prevents runaway deposits during high-emotion moments such as trying to recover a loss during a BPL cricket match or a late-night slots session.

In addition to deposit limits, 09bdt offers two time-based tools to help you manage your session length and take structured breaks from gambling:

• Session Time-Out: Automatically ends your active session after a specified duration. Available intervals include 30 minutes, 1 hour, 2 hours, 4 hours, and a custom setting of up to 8 hours. When the time-out triggers, you are logged out of your account. You may log back in immediately if you choose — the session time-out is a reminder tool, not a lockout. It is best used alongside a personal commitment to take a break when the session ends.
• Cooling-Off Period: A more structured break of between 1 day and 6 weeks. During a cooling-off period, you cannot log in, deposit, or play — but unlike self-exclusion, the cooling-off period has a defined end date after which your account is automatically reinstated. This is ideal for players who want a deliberate pause without committing to a longer exclusion.

Cooling-off periods can be set via Account Settings → Responsible Gaming → Take a Break. Once a cooling-off period is activated, it cannot be shortened or cancelled early — the full duration will run regardless of any request to resume access sooner. This rule exists specifically to protect players from impulsive decisions to end a break before it has had time to be effective.

During any cooling-off period, 09bdt will also suspend all promotional and marketing communications to your registered email and mobile number. You will not receive bonus offers, free-bet notifications, or tournament alerts during this time. Marketing communications resume only after the cooling-off period has ended and only if you have not updated your marketing preferences to opt out.

Self-exclusion is a formal request for 09bdt to block your access to the platform for a defined period or permanently. Unlike a cooling-off period, self-exclusion is intended for players who believe their gambling has become a problem and who need a firm external barrier to help them stop.

The following self-exclusion durations are available on 09bdt:

• 1 Week — Short-term break with automatic reinstatement after 7 days
• 1 Month — Medium-term exclusion suitable for addressing a specific episode
• 3 Months — Extended exclusion for more persistent concerns
• 6 Months — Recommended for players who have identified a recurring problem
• 1 Year — Long-term exclusion for serious problem gambling
• Permanent Closure — Irreversible. Your account is permanently closed and cannot be reinstated under any circumstances. A new account with the same identity data will also be refused.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, select your preferred duration, and confirm. Alternatively, contact our 24/7 live chat team and request self-exclusion verbally — our agents are trained to action this within minutes. You may also email [email protected] with the subject line "Self-Exclusion Request".

During any self-exclusion period:

• Your account is immediately locked. You cannot log in, deposit, place bets, or access game history.
• Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) — funds already owed to you are not withheld.
• All marketing communications are suspended for the full duration of the exclusion.
• Any attempt to create a new account using the same identity information will be rejected.
• Self-exclusion periods — including permanent exclusions — cannot be lifted early, regardless of the reason given. No exceptions are made.

We take self-exclusion commitments very seriously. If you have previously self-excluded and later wish to return to the platform after a timed exclusion ends, a mandatory 7-day reflection period applies before your account is reinstated. During this period, you will be contacted by our responsible gaming team to confirm that you are ready to return and to discuss any additional tools you may wish to have in place.

Problem gambling can affect anyone — regardless of age, income level, or how long they have been playing. It does not always look the same. Some people develop a problem gradually over months; for others it can happen quickly following a large win or a significant loss. Recognising the early signs is the first step toward regaining control.

The following warning signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or in someone you know, it is time to seek support:

If you feel that gambling is becoming a problem — or if someone close to you is struggling — please reach out for professional support. You do not have to face this alone. 09bdt's own support team is always available, and there are broader support resources accessible to players in Bangladesh.

The following table summarises all responsible gaming tools available on the 09bdt platform, how to access them, and how quickly they take effect: